Frequently Asked Questions
Everything you need to know about your Punkt. experience.
What kind of warranty comes with my Punkt. device?
All Punkt. electronics come with a standard 2-year limited warranty that covers manufacturing defects and hardware malfunctions under normal use.
How long does shipping take for international orders?
We offer worldwide shipping. International orders typically arrive within 5–10 business days, depending on your location and local customs processing.
Can I return my product if I am not satisfied?
Yes, we offer a 30-day return policy. The device must be in its original packaging and in like-new condition to qualify for a full refund.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options like Klarna and Apple Pay.
Are Punkt. phones compatible with all mobile carriers?
Our devices are unlocked and support most global GSM networks. We recommend checking the specific frequency bands listed on the product page against your carrier's requirements.
How can I track the status of my order?
Once your order is dispatched, you will receive an email with a tracking number and a link to our shipping partner's portal to monitor your delivery in real-time.